1. Website Use, Quotations & Orders

These terms explain the general conditions for using the Printello website and making enquiries or purchases. Please read them together with our Privacy & Shipping Policy and any written quotation or order details provided to you.

Product information and availability
Availability, prices and product details must be confirmed when placing an order. Please check whether a photograph shows the specific animal or item offered, or is a representative image. Relevant details about an animal or product should be clarified before you agree to purchase.

Quotation requests
Adding items to the Quote Cart or submitting an enquiry is a request for information or pricing. It does not, by itself, complete a purchase or reserve stock. An order is confirmed when you and Printello have agreed on the items, total price and applicable arrangements in writing, including by email or WhatsApp.

Pricing, payment and reservations
Before making payment, please obtain confirmation of the total amount payable, including any applicable delivery or other charges. Payment methods, payment dates, quotation validity and any deposit or reservation conditions must be disclosed and agreed before you commit. Do not assume that an item is reserved unless this has been confirmed.

If a pricing or description error is identified, it should be clarified before the order proceeds. Changes to an already confirmed order require agreement and remain subject to applicable consumer rights.

Responsible website use
Please provide accurate contact and order information. This website must not be used for fraudulent enquiries, unlawful activity or attempts to interfere with its operation.

2. Animal Care, Collection & Delivery

Choosing and caring for an animal
Purchasing a reptile or other live animal is an ongoing responsibility. Before purchasing, make sure you understand its housing, feeding, handling and long-term care needs, and have suitable facilities ready before it arrives. Ask for clarification about the animal and its care if you are unsure.

Information provided by Printello supports responsible animal keeping. It does not replace an assessment, diagnosis or treatment by a qualified veterinarian when an animal is unwell or injured.

Legal requirements
Where permits or other authorisations are required for the sale, possession or transport of an animal, these must be addressed before the transaction or movement takes place. Both the supplier and the buyer remain responsible for the legal obligations that apply to them.

Collection and delivery arrangements
Collection or delivery availability, location, timing, transport method and charges must be confirmed for each order. A website listing does not mean that delivery is available to every area or that every item can travel by standard courier.

Any specific live-arrival or additional health guarantee must be expressly confirmed in writing before purchase. This does not limit any rights or protections provided by law.

Receiving your order
Please ensure that someone suitable is available at the agreed handover time. Check your order as soon as reasonably possible and report missing or incorrect items, damage, or concerns about an animal's condition promptly. Provide order details and photographs where reasonably available, without delaying necessary animal care.

If arrangements need to change, contact Printello as soon as possible so that suitable alternatives can be discussed.

3. Cancellations, Returns & Customer Rights

Changes and cancellations
Please contact Printello as soon as possible if you need to change or cancel an order. Any applicable cancellation conditions or charges must have been disclosed before the order was agreed and must be lawful and reasonable. A deposit is not automatically non-refundable.

Returns, refunds and concerns
If an item is incorrect, defective, damaged or does not match the agreed description, contact us with your order details and an explanation of the concern. Any return, replacement, repair or refund will be handled according to the circumstances and applicable consumer law.

Please contact us before transporting or sending back a live animal or feeder product so that safe handling and suitable return arrangements can be discussed. This request does not remove or reduce any statutory right to return goods or obtain a remedy.

Change-of-mind requests are subject to any applicable statutory cancellation or cooling-off rights and any additional return arrangements agreed before purchase. These terms do not impose a blanket “no returns” or “no refunds” rule.

Your consumer rights
Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act where applicable. Nothing excludes liability where doing so would be unlawful.

Questions and complaints
Please direct order questions or complaints to Hannes Kapp at Printello using the details on our Contact page. Include your name, order reference if available and the assistance you are requesting. You retain the right to approach an appropriate consumer authority, ombud or court.

Privacy and changes to these terms
Please refer to our Privacy & Shipping Policy for information about personal information and delivery enquiries. Updated terms apply to future transactions and do not retrospectively change an existing confirmed order without agreement. These terms are governed by South African law.